Guest Services This department encompasses Customer Relations, promotes Customer Service, Patient Advocacy and Customer Satisfaction for the facility. This service includes but is not limited to the following. Customer Service Our facility offers a friendly environment that promotes: The Standards of Behavior-- which each employee adopts as a commitment to help us achieve and exceed our customer’s expectations. MRHC Mission, Vision and Values-- Magnolia Regional Health Center is driven by a healing spirit, creating the ultimate health care experience while becoming the Regional Health Care of choice. Patient Advocate The Patient Advocate is available to assist patients in: Inquiring about Advanced Directives Organ Donation Patient’s Bill of Rights and Responsibilities Privacy Notice Awareness Questions, Concerns and Resolutions *If you need assistance anytime during your stay or after discharge, please contact the patient advocate at 293-1117. Customer Satisfaction Patients may receive a Customer Satisfaction Survey after their visit. This data is beneficial to the hospital and will be utilized for Process Improvement. We encourage our patients to fill these out upon receiving, so we can serve them better. (Add “One patient at a time”) For more information our services can be reached Monday thru Friday from 8:00-4:30. Patient Advocate 662-293-1117 Customer Service and Satisfaction 662-293-1139