Notice from the Joint Commission
Patients can contact The Joint Commission with a safety concern as follows:
- Online: jointcommission.org using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website.
- Fax: (630) 792-5636.
- Mail: The Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181.
Reports of patient safety events to The Joint Commission must include the healthcare organization’s name, street address, city, and state.
In the course of evaluating a report, The Joint Commission may share the information with the organization that is the subject of the report. The Joint Commission policy forbids accredited organizations from taking retaliatory actions against employees for reporting safety/quality of care concerns to The Joint Commission.
Patient safety reports can be submitted anonymously and confidentially. However, those who provide their name and contact information enable The Joint Commission to contact them for more information, if necessary, and to confirm how the report is handled.
The Joint Commission also has an automated safety line, 1-800-994-6610, where you can get automated instructions on how to file a safety report or concern.